Refund Policy

AI Pet Portrait sells credits in one-time packs (20 credits for $5.99, 80 credits for $14.99). There is no subscription, so there is nothing to cancel.

Try before you buy

Every account gets 2 free watermarked previews, so you can check the style and the likeness before paying.

Unused credits: refundable within 14 days

Within 14 days of a purchase, you can ask for a refund of the credits from that purchase that you have not used. If you have used part of a pack, we refund the unused credits in proportion to the price you paid.

Used credits: not refunded

Credits that have been spent on an HD portrait or on unlocking a preview are not refunded, because the portrait has been created and delivered.

Failed generations: refunded automatically

If a generation fails or times out, the credit (or free preview) it used is returned to your account automatically. You do not need to contact us.

Prints and gifts (physical products)

Mugs, prints, canvases, pillows, blankets and ornaments are made to order from your portrait, so:

• No returns for a change of mind. Because each item is personalized, we can't take it back or refund it if you simply change your mind or ordered the wrong size.
• Damaged, misprinted or lost: reprint or refund. If your item arrives damaged or with a printing defect, or never arrives, email us within 30 days of delivery (for a lost package, of the expected delivery date) with your order number and photos of the problem and of the packaging. We'll send a free replacement or refund the item, whichever you prefer. You don't need to send the item back unless we ask.
• The position you approved is not a misprint. The preview and the position you chose (including any zoom or move in "Adjust position") is what gets printed. An item printed as shown in that preview is not a printing defect. Small differences in color and texture between a screen and the printed material are normal and are not defects either.
• Canceling an order. Orders go to production shortly after payment. If you want to cancel, email us immediately; if it hasn't been printed yet we cancel it and refund you in full. Once it is in production it can't be canceled.
• The HD file of the portrait that comes with a physical order stays unlocked in your account even if the physical order is refunded.

Refunds for physical products go back to the original payment method through Stripe.

How to ask for a refund

Email hello@aipetportrait.ai from the address on your account and tell us which purchase you want refunded. Approved refunds go back to the original payment method through Stripe; your bank decides how long it takes to appear, usually a few business days.

If you refund a Best Value purchase, portraits you create afterwards are personal-use only again; portraits created while the license was active keep it.

Credits on accounts closed for breaking the Acceptable Use Policy are not refunded. This policy does not limit any rights you have under consumer law.