AI Pet Portrait
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Shipping Policy

Where and how AI Pet Portrait (aipetportrait.ai) ships prints and gifts: US addresses only, production and delivery times, tracking, and what happens if an address is wrong.

Last updated: 2026-10-23

This policy covers physical products made from your portraits — mugs, prints, canvases, pillows, blankets and ornaments ("prints and gifts"). They are made to order and shipped by our print partner, Printify, and its production facilities in the United States. Digital credits and portraits are covered by the Terms of Service.

Where we ship

We ship to addresses in the United States only. The checkout accepts only a US delivery address; orders to other countries are not possible yet.

Prices and shipping cost

Every price already includes standard shipping within the US — there is no separate shipping charge. Sales tax, where it applies, is calculated from your delivery address and shown on the checkout page before you pay.

How long it takes

  • Production: 2–5 business days after your payment is confirmed. Each item is printed for you.
  • Delivery: usually 2–5 business days after it ships, by standard ground service.
  • In total: 4–10 business days in most cases. These are estimates from our print partner, not guarantees; busy periods and carrier delays can make it longer.

Tracking

When your order ships, we email the carrier and tracking link to the email address on your account. You can also see the status and tracking under My orders in your account.

Orders we can't ship

We may cancel an order and refund it in full if it can't be produced or delivered — for example, if the delivery address is outside the US, the portrait can't be printed in good quality, or the image breaks our Acceptable Use Policy.

Wrong or incomplete address

Please check your address on the checkout page: orders go to production shortly after payment, so we usually can't change the address afterwards. If you notice a mistake, email hello@aipetportrait.ai straight away with your order number and we'll try to fix it before it is printed. If a package comes back because the address was wrong or incomplete, contact us and we'll arrange to send it again.

Damaged, misprinted or lost

If your order arrives damaged, misprinted, or never arrives, see the Refund Policy: report it within 30 days of delivery (or of the expected delivery date for a lost package) and we'll reprint it or refund it.